Refund & Returns.
1. B2B Trade Overview
At PURE MINERAL SUPPLIERS, we facilitate high-tonnage industrial transactions. Due to the nature of raw materials, metal scraps, and bullion, we do not offer “change of mind” returns. All sales are governed by the specific Sales and Purchase Agreement (SPA) signed for each transaction.
2. Purity & Weight Discrepancies
Refund or replacement requests are only considered if the material delivered does not match the technical specifications outlined in the contract.
- Claims must be supported by an independent SGS, CCIC, or Alex Stewart inspection report.
- Discrepancies in purity (Assay) must exceed the industry-standard tolerance level defined in your SPA.
- If weight discrepancies exceed 0.5% of the bill of lading, a proportional credit note or refund for the missing tonnage will be issued.
3. Reporting Window
Buyers must inspect the material immediately upon arrival at the destination port.
- Notification of intent to claim must be sent within 7 business days of vessel discharge.
- Detailed metallurgical reports must be submitted within 14 business days.
NOTICE: Material that has been smelted, processed, or altered by the buyer is strictly ineligible for return or refund.
4. Refund Process
Approved refunds are processed back to the original source of funding.
- Payments are made via Bank Wire Transfer (T/T) or amendment to the Letter of Credit (L/C).
- Processing time for bulk trade refunds is typically 10 to 15 business days following final claim approval.
5. Logistics & Shipping Costs
In the event of a verified material rejection, PURE MINERAL SUPPLIERS will coordinate the return logistics. Return freight costs for non-compliant material will be borne by the supplier, provided the buyer has followed the correct reporting protocols.
6. Contact Support
For all claim-related inquiries, please contact our Compliance Desk:
Email: sales@puremineralsuppliers.com
WhatsApp: +255 791 056 889